close

FREE GLOBAL SHIPPING ON ORDERS €300+

ENTREGA GRÁTIS EM PEDIDOS ACIMA DE 150€

Cart

Close

You have no items in your cart

We believe you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange part or all of your order, items can be returned within 14 days of original purchase date, and must be returned new, unused, unopened and with all security seals attached. Returns that do not meet our policy will not be accepted or refunded. We recommend that you send your returns using a recorded or signed delivery method.

Step1:  Please email us at returns@ignae.com with your order number and reason for return. We will provide you further instructions.

We will only accept returns from products that have not been opened or used.

 

If you choose to return any products to us, we will not be responsible for loss or damage to the products in transit. We therefore recommend that products are returned to us using a reputable delivery service with available tracking.  If Products are damaged or lost in transit, Ignae reserves the right to charge you, or deny the refund amounts owed, that are attributable to the loss or damage.

Parcels that are returned to us is at the customer’s responsibility. Refunds will be issued via the original method of payment used at purchase.