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Privacy policy

Personal Data Treatment

Azores Life Science LDA , the owner of ignae is responsible for the processing of your personal data which is obtained through the website & APP and obtained directly from the consumers and managed by Azores Life Science.

How do we obtain your personal data?

Your personal data will be obtained and processed by Azores Life Science in the following cases:

  • In case you contact us directly, namely, through our website or any other service offered by us and if you are interested, for example, in our products and services and/or if you have any queries;
  • In case you buy products or services directly from us;
  • In case you answer to one of our direct marketing campaigns, for example, through the filing of your data in one of our online websites or home page and by expressly accepting the processing for such purpose. 
  • For use in the AI skin analysis & skin dashboard.

Which personal data can be obtained?

  • Contact details: name, address, telephone number and e-mail address.
  • Consumer preferences;
  • Other personal data: Information that might be provided about your age, gender and skin type;
  • Use of websites and communications: Information about the way you use the website and if you opened or forwarded our messages, including data obtained through cookies or other tracking technologies;
  • Data of transactions or interactions: Information about the purchase of products or services, interaction with the costumer care service of Azores Life Science among others; 

To which purposes and on what basis can your personal data be used?

The data obtained in the context of the execution of a contract or by the rendering of services such as skin tests are processed to fulfil the sales contract or the service agreement which you execute with us in order to fulfil the legal obligations which fall on Azores Life Science or to send promotional communications, of marketing, gifts or invitations.

In case you provide us your consent to further use of your data, these can be stored according with the scope described in the respective consent declaration.

For example, the consent given for promotional purposes (gifts of products and services), definition of the individual profile of the customer and/or market surveys (not related to the contract and/or service) and, if necessary, the transmission to specific contractual partners.

You can withdraw consent at any moment, with future effects. 

Your personal data will be obtained and processed by Azores Life Science, the controller responsible for the processing.

Data transfer to third parties:

Your data will not be transferred to third parties, unless when necessary to fulfil the legal or contractual obligations which might fall on Azores Life Science. 

For how long do we store your personal data?

Pursuant to Article 17 of GDPR, we store your data only for the strictly necessary period to the respective processing purposes:

Use for the purpose of executing a contract.
To fulfil the contractual obligations the data provided by you can be stored during the contract period and – depending on the nature of the scope of the executed contract – 10 to 12 years after the respective termination, considering the fulfilment of the archive legal obligations, such as the registries and the support documents concerning tax operations which are relevant from a legal Tax standpoint. 

Use for promotional communication and market survey purposes based on your consent

Regarding the above mentioned purposes, your data will be stored until you withdraw your consent. 

To whom can we share your personal data and how do we keep it safe?

Your personal data can be accessed by our suppliers or service providers when necessary to fulfil the legal or contractual obligations. 

Personal data rights:

You can revise or withdraw your consent at any moment, with future effects. You will no longer be contacted nor receive communications about the purposes that you have selected in the respective declaration of consent after the total withdrawal of your consent declarations.

In order to withdraw your declarations of consent submitted to Azores Life Science you can simply access again the Main Page in which you provided your consent, fill in your personal data and submit the new form of consent, by selecting, or not, the selection boxes according to your preferences.

You may contact us in order to exercise your rights of access, rectification, erasure and limitation to processing, opposition to processing, not being subject to automated decision-making, including profiling, the right to data portability and the right to lodge a complaint with the supervisory authority.

In case you have any question related to our use of your personal data you can contact us through the following e-mail:

The exercise of these rights is subject to exceptions destined to protect the public interest (preventing or detecting crimes) or of our interest (keeping the professional secrecy).

In case you exercise any of these rights we will proceed with the respective analysis and will answer, in all probability, within one (1) month.

In case you are unsatisfied with our use of your personal data or with our response after exercising any of these rights, you have the right to lodge a complaint with the supervisory authority.

Cookies Policy

Ignae’s site, uses cookies in order to improve your experience on the site. The cookies identify your computer and allow the site to remember your personal settings. Cookies are also used for statistical purposes & ensure the security of our website and services (such as when you have to re-log in to our services after a certain period of time. The cookies we and our business partners use on our online services can be grouped into the following categories:

Essential cookies

Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Our cookie-preference cookie, described in the section ‘How to reject or opt out of receiving cookies’, is also an essential cookie. You may not be able to use our website without these cookies.

Website functionality cookies

These cookies enable you to browse our online services and use features such as shopping baskets and wish lists.

Website analytics cookies

We use these cookies to measure and analyse how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

Customer preference cookies

When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Social sharing cookies

When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Interest-based advertising cookies

You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website, and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our services on a range of our partners’ websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

Advertising cookies used  on our 
business partners' websites

We place adverts on a number of third-party websites. We use cookies to control how often you are shown a particular advert on those websites, so you do not see the same advert too frequently. We do not collect any personal data within these cookies.

Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.